Terms of Service

By accessing the It’s The Floral Girl website and placing an order, you agree to the following Terms of Service.

Ordering & Delivery Area

It’s The Floral Girl is based in Atlanta, Georgia, and offers hand delivery throughout the Metro Atlanta area, including locations up to approximately two hours outside of Downtown Atlanta. Not all ZIP codes may appear at checkout. If your ZIP code is not listed, please contact us at info@itsthefloralgirl.com or (404) 458-7070, and we will be happy to assist in coordinating your order and delivery. Delivery fees vary based on distance.

Order Timing

Same-day delivery is not guaranteed and is available only when confirmed in advance by phone or email. Orders placed after 3:00 PM will be processed and scheduled for delivery within 48 hours.

Delivery & Responsibility

Please double-check the delivery address and recipient’s contact information before placing your order. Include any gate codes or special delivery instructions.

If the recipient isn’t available, we’ll leave the flowers in a safe location whenever possible and take a photo to confirm delivery.

It’s the Floral Girl is not responsible for delivery issues caused by incorrect or incomplete information, or for loss, theft, or damage to flowers left unattended after delivery.

If another delivery attempt is needed, we’ll do our best to accommodate it, but availability isn’t guaranteed. A redelivery fee starting at $65 will apply.

Incorrect Address Policy

Please double-check all order details before checking out. Notice a mistake? Contact us right away at info@itsthefloralgirl.com or (404) 458-7070.

Once your order has been delivered to the address you provided, we’re unable to offer a refund, replacement, or free redelivery for incorrect order information.

Cancellations & Modifications

Your order is automatically confirmed once placed. Changes or cancellations must be requested within 1 hour of placing your order. We’ll do our best to accommodate your request, but changes and cancellations aren’t guaranteed.

After this window, we’re unable to accommodate changes or cancellations, as flowers have typically been purchased and design work has begun.

Floral Design & Seasonal Availability

Each arrangement is made with fresh, seasonal flowers in our signature style. Flowers, greenery, colors, and vases may vary from the photos based on availability.

If substitutions are needed, we’ll use items of equal or greater value while maintaining the overall style and quality of your arrangement. We welcome color preferences, but specific flowers and colors aren’t guaranteed. By ordering, you agree to our Designer’s Choice approach, which gives our designers the freedom to select the best blooms available.

Flower Life Expectancy

Most arrangements last approximately 5–7 days, depending on the flowers, temperature, and care. Delicate blooms may fade sooner than 5-7 days, while hardier varieties can last longer.

To help your flowers stay fresh, change the water regularly and keep them away from direct sunlight and heat.

Flower Subscription Delivery Policy

Your subscription flowers will arrive on the delivery date you selected at purchase. We’ll send a delivery confirmation email approximately 24–72 hours beforehand.

Need to change your delivery date? Please contact us at least 24 hours before your scheduled delivery. Changes and cancellations cannot be accommodated after that cutoff, as flowers have typically been purchased and preparation has begun.

If you’ll be away, you may request delivery to another recipient or address within our delivery area. Please contact us as early as possible to coordinate.

We can hold your arrangement for a maximum of 24 hours after the scheduled delivery time. If delivery cannot be completed within that window, that subscription delivery will be forfeited, with no refund, credit, or replacement.

Refunds & Replacements

Because fresh flowers are perishable, all sales are final.

If your arrangement arrives damaged or doesn’t match your order, please contact us within 24 hours of delivery and include photos of the issue:

Email: info@itsthefloralgirl.com
Phone: (404) 458-7070

We’ll review your concern promptly. Depending on the issue, we may offer a replacement arrangement or store credit at our discretion.

Privacy Policy

We use your name, contact information, delivery details, and payment information to process your order, provide updates, and support your customer experience.

We don’t sell your personal information. We share it only as needed to securely process payments and fulfill your order through our service providers.

You’ll receive updates related to your order. If you choose to receive marketing emails, you can unsubscribe at any time.