Frequently Asked Questions

What happens after I place my order?

Your order is automatically confirmed, and you’ll receive a confirmation email. We’ll text you the day before delivery and notify you once your flowers have arrived.

What is a Designer’s Choice arrangement?

You choose the size, and we select fresh, seasonal flowers and greenery in our signature lush style. Have a color or flower preference? Share it in your order notes—we’ll do our best, but specific requests aren’t guaranteed.

What is a custom floral arrangement?

A custom arrangement is designed around your preferred flowers, colors, and style. Pricing depends on the size and flower selections. Contact us to discuss your vision and confirm availability.

Will my arrangement look exactly like the photo?

Each arrangement is unique. Flowers, colors, greenery, and vases may vary based on availability while maintaining your selected size, overall style, and value. Any substitutions will be of equal or greater value.

Delivery

Do you deliver?

Yes! We deliver within approximately one hour of Downtown Atlanta. Delivery fees vary by distance. For addresses outside our usual delivery area, contact us in advance to discuss availability.

When will my order arrive?

Delivery windows are estimated arrival times. All orders are guaranteed to arrive by close of business on the scheduled delivery date, provided the delivery information is accurate and the address is accessible.

What if the recipient isn’t available?

We’ll call and text the recipient. If there’s no response, we’ll leave the arrangement in a safe location at the provided address whenever possible and send a photo confirming its location.

If we cannot access the address or find a safe place to leave the flowers, we’ll contact the purchaser. Another delivery attempt is subject to availability and a fee starting at $65.

Once successfully delivered, It’s the Floral Girl is not responsible for loss, theft, or damage to arrangements left unattended.

What if my delivery is delayed?

We’ll notify you with an update. If we cannot fulfill your order or deliver on the agreed date, we’ll notify you and issue a full refund. Customer-related delivery issues are handled under the recipient availability policy above.

Do you offer pickup?

No, we do not offer pickup. All orders are delivered directly to your selected address.

What if I entered the wrong delivery address?

Call (404) 458-7070 immediately if you notice an error.

Once flowers have been delivered to the address provided, we cannot offer a refund, replacement, or free redelivery for incorrect information. Another delivery attempt may be available for a fee starting at $65.

Changes & Cancellations

Can I change or cancel my order?

Please call (404) 458-7070 within 1 hour of placing your order to request a change or cancellation. We’ll do our best to accommodate your request, but approval isn’t guaranteed.

After this window, changes and cancellations cannot be accommodated, as flowers have typically been purchased and design work has begun.

Flower Care

How long will my flowers last?

Most arrangements last approximately 5–7 days, depending on flower variety, temperature, and care. Delicate blooms may fade sooner, while hardier flowers may last longer.

How do I care for my flowers?

• Refresh the water: Change the vase water every 1–2 days.

• Trim the stems: Cut about ½ inch off the stems at an angle every few days.

• Remove wilted blooms: Gently remove flowers as they fade.

• Keep flowers cool: Avoid direct sunlight, heat, and air vents.

Flower Subscriptions

How do subscription deliveries work?

Your flowers will arrive on the delivery date selected at purchase. We’ll send a confirmation email approximately 24–72 hours beforehand.

Can I change a subscription delivery date?

Call (404) 458-7070 at least 24 hours before your scheduled delivery to request a date change. After that cutoff, changes and cancellations to that delivery cannot be accommodated, as flowers have typically been purchased and preparation has begun.

If you’ll be away, contact us early to arrange delivery to another recipient or address within our delivery area.

What if my subscription delivery cannot be completed?

If delivery cannot be completed because of recipient availability, missing access information, or other customer-related issues, we can hold your arrangement for up to 24 hours after the scheduled delivery time.

If delivery still cannot be completed within that window, that subscription delivery will be forfeited without a refund, credit, or replacement.

This policy does not apply to deliveries missed by It’s the Floral Girl. If we cannot fulfill your scheduled subscription delivery, we’ll notify you and refund that delivery.

Events & Weddings

What types of events do you serve?

We create florals for weddings, galas, corporate and nonprofit events, brand activations, private dinners, engagement parties, and other celebrations. À la carte floral services are also available.

How far in advance should I book?

We recommend booking at least one month ahead, or 2–3 months ahead for larger events and weddings. Reach out early to check availability for your date.

Do you offer custom event florals?

Absolutely! We design around your theme, color palette, and vision—from lush centerpieces and intimate floral accents to statement installations.

How is event pricing determined?

Pricing depends on flower selections, arrangement sizes, design complexity, and delivery, setup, and breakdown needs. We’ll prepare a custom quote based on your vision and budget.

Do you provide setup and breakdown?

Yes! Delivery, setup, and breakdown services are available. Additional fees depend on your location and the scope of your event.

Can you accommodate last-minute requests?

We’ll do our best, depending on our schedule and flower availability. Contact us as soon as possible. A $75 same-day rush fee may apply.

Do you offer floral rentals?

No. All floral arrangements are fresh and made to order.

How do I inquire about event flowers?

Submit our event inquiry form or email info@itsthefloralgirl.com with your:

• Event type, date, and time

• Venue name and location

• Guest count and number of tables

• Floral needs

• Preferred colors, flowers, and inspiration photos

• Estimated floral budget

We’ll follow up to discuss your vision, consultation options, and next steps.

Order Questions & Concerns

What if I’m unhappy with my order?

Contact us within 24 hours of delivery at info@itsthefloralgirl.com or (404) 458-7070. Include clear photos and a brief description so we can review your concern.

What if my flowers arrive damaged or wilted?

Email info@itsthefloralgirl.com within 24 hours of delivery with clear photos and a description of the issue. We’ll review your concern promptly.

Can I get a refund or replacement?

Because fresh flowers are perishable, all sales are final, except when we cannot fulfill your order as described above. For verified quality concerns, we may offer a replacement arrangement or store credit at our discretion.

Seasonal variations in Designer’s Choice flowers, colors, or vases do not mean an order is incorrect.

How can I help ensure a smooth delivery?

• Confirm your delivery date, address, and recipient’s contact information.

• Include gate codes, building access details, and special instructions.

• Let the recipient know to expect a delivery when possible.

• Remember that Designer’s Choice arrangements may differ from the photos.

• Follow our care tips once the flowers arrive.