Terms of Service

By accessing the It’s The Floral Girl website and placing an order, you agree to the following Terms of Service.

Ordering & Delivery Area

It’s The Floral Girl is based in Atlanta, Georgia, and offers hand delivery throughout the Metro Atlanta area, including locations up to approximately two hours outside of Downtown Atlanta. Not all ZIP codes may appear at checkout. If your ZIP code is not listed, please contact us at info@itsthefloralgirl.com or (404) 458-7070, and we will be happy to assist in coordinating your order and delivery. Delivery fees vary based on distance.

Order Timing

Same-day delivery is not guaranteed and is available only when confirmed in advance by phone or email.Orders placed after 3:00 PM will be processed and scheduled for delivery within 48 hours.

Delivery & Responsibility

Please ensure all delivery information is accurate before placing your order.If the recipient is unavailable at the time of delivery, the arrangement will be left in a safe location at the delivery address whenever possible. A photo will be taken as proof of delivery. It’s The Floral Girl is not responsible for: Incorrect or incomplete delivery information provided by the customer. arrangements left unattended after delivery. Loss, theft, or damage occurring after a successful delivery has been completed. Re-delivery is not guaranteed. If re-delivery is available, a minimum fee of $65 will apply.

Incorrect Address Policy

Customers are responsible for verifying all order details before submitting their order. If an error is discovered, please contact us immediately at info@itsthefloralgirl.com or (404) 458-7070. Once an order has been successfully delivered to the address provided, refunds, replacements, or complimentary re-delivery cannot be offered.

Cancellations & Modifications

Orders may be canceled or modified up to 24 hours prior to the scheduled delivery or pickup date. Requests received within 24 hours of fulfillment cannot be accommodated, as flowers have typically already been purchased and production has begun.

Floral Design & Seasonal Availability

Every arrangement is thoughtfully designed using fresh, seasonal flowers. Because flower availability changes throughout the year, the exact flowers, greenery, or vase may vary from photographs. We reserve the right to make substitutions of equal or greater value while preserving the overall color palette, design style, and aesthetic of the arrangement. By placing an order, you acknowledge and accept our Designer's Choice approach, which allows our designers the creative flexibility to work with the highest-quality seasonal blooms available.

Flower Life Expectancy

Fresh flowers are perishable, and vase life varies by flower variety and care. Most arrangements will last approximately 5–7 days, although some delicate blooms may have a shorter lifespan while hardier varieties may last longer with proper care.

Flower Subscription Delivery Policy

Flower subscription arrangements are delivered on the delivery date selected by the client at the time of purchase. A delivery confirmation email will be sent approximately 24–72 hours before the scheduled delivery date. Because every arrangement is made to order using fresh, perishable flowers, any delivery date changes must be requested at least 24 hours before the scheduled delivery date. Within 24 hours of delivery, flowers have typically already been purchased specifically for your arrangement, and changes or cancellations can no longer be accommodated. If you are unavailable to receive your arrangement on the scheduled delivery date, you may request delivery to an alternate recipient or address within our delivery area. To ensure the highest quality and freshness, arrangements may only be held for 24 hours after the scheduled delivery time. If delivery cannot be completed within that timeframe, the subscription arrangement for that month will be forfeited, and no refund, credit, or replacement will be issued.

Refunds & Replacements

Due to the perishable nature of fresh flowers, all sales are final. If your arrangement arrives damaged or incorrect, please contact us within 24 hours of delivery at info@itsthefloralgirl.com or (404) 458-7070, along with photographs of the issue. Verified quality concerns will be reviewed promptly. When appropriate, It’s The Floral Girl may provide a replacement arrangement or store credit at its sole discretion.

Privacy Policy

Your privacy is important to us. It’s The Floral Girl collects personal information: including your name, email address, phone number, delivery information, and payment details, solely for the purpose of processing orders, communicating about your purchase, and improving your customer experience. We do not sell or share your personal information with third parties, except as necessary to securely process payments and fulfill your order. All payments are securely processed through trusted third-party payment providers. By providing your contact information, you consent to receive order updates and occasional promotional communications. You may opt out of marketing communications at any time.