Return Policy

All sales are final. Due to the perishable nature of our floral arrangements, we do not accept returns or offer refunds. If you receive an arrangement that is damaged or incorrect, please contact us within 24 hours of delivery at info@itsthefloralgirl.com with photos of the issue. We will assess the situation and, if necessary, provide a replacement or store credit at our discretion.

Terms Of Service

By using the It’s The Floral Girl website and making a purchase, you agree to the following terms:

Order Modifications & Cancellations: Orders must be modified or canceled at least 24 hours before the scheduled delivery or pickup. No changes can be made after this period.

Floral Substitutions: Due to seasonal availability, we may substitute flowers while maintaining the overall design and value of your arrangement.

Delivery & Responsibility: We are not responsible for incorrect delivery addresses provided by customers or for flowers left unattended after delivery. Please ensure someone is available to receive the arrangement.

Custom Orders: For custom arrangements or large orders, a non-refundable deposit may be required.

Floral Variations: By making a purchase on the It’s The Floral Girl website, you agree to possible variations in your selected floral design. Our floral designer will have the discretion to make necessary substitutions while maintaining the integrity and value of your arrangement.

Flower Life Expectancy: Most flower arrangements stay fresh for up to a week, depending on the type of flowers used and the care they receive. Some delicate blooms may have a shorter lifespan, while hardier flowers can last even longer with proper care. If you receive an arrangement that is damaged or incorrect, please contact us within 24 hours of delivery at info@itsthefloralgirl.com with photos of the issue. We will assess the situation and, if necessary, provide a replacement or store credit at our discretion.

Incorrect Address: Please double-check all order details before submitting. If you realize an error, contact us immediately at info@itsthefloralgirl.com. Once an order has been delivered to the provided address, we are unable to offer a refund or redelivery.

Privacy Policy

Your privacy is important to us. It’s The Floral Girl collects personal information such as your name, email, phone number, and payment details only to process orders and enhance your shopping experience.

We do not sell or share your personal information with third parties.

Payment transactions are securely processed through trusted third-party payment providers.

By providing your contact information, you agree to receive order updates and occasional promotional emails. You may opt out at any time.

If you have any questions about our policies, please contact us at info@itsthefloralgirl.com